Not happy with your purchase? Please contact firstname.lastname@example.org. We are more than happy to fix any issues you may have.
Order Modifications or Cancellations
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours to email@example.com.
Please note, there are no refunds for cancellations requested 24 hours after your order was placed.
If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. After 14 business days have passed and you still have not received your refund, please email us at firstname.lastname@example.org.
Damaged/ Incorrect Order Upon Receipt
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to email@example.com. Please contact us within 48 hours after receiving your order. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact firstname.lastname@example.org and we will promptly take care of you.
Shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. For orders that show 'delivered' through tracking information but are not received, please contact your local post office or the appropriate delivery service for assistance and resolution.
We can only offer you an item replacement at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that were lost in transit and are not shown as delivered
All returns must be made within 60 days of the order delivery. Please provide your order number as well as the reason for your return to email@example.com. Our customer service team will review your request and will send instructions. Shipping charges may apply depending on the determined resolution.
HIP NURD reserves the right to refuse any replacement, refund (or return if applicable) if the criteria above is not met, or if these policies are abused in any way.